Refund / Return Policy
Returns
You may request a return within 30 days of delivery if the item is unused and in original packaging.
How to return
Email support@velmoki.com with your order number. We will send return instructions.
Refunds
Refunds are issued to the original payment method within 5–10 business days after we inspect the return.
Velmoki is operated by Haikou Zongwang E-Commerce Co., Ltd.
Company Name: Haikou Zongwang E-Commerce Co., Ltd.
Address: Unit J037, Room 10-1120, 11th Floor, Building 10, Guoxing City, No. 4 Daying East 3rd Road, Lantian Subdistrict, Meilan District, Haikou City, Hainan Province, China
Phone: +86 14647774711
Email: support@velmoki.com