Terms of Service

Velmoki

These terms govern purchases from Velmoki on velmoki.com, operated by Haikou Zongwang E-Commerce Co., Ltd..

Orders and prices

Prices are shown in USD. Orders are confirmed upon successful payment.

Amendments

We may update these terms; the version at the time of your order applies.

Enquiries: support@velmoki.com.

Subscriptions and auto-renewal

Some products offer an optional Subscribe & Save purchase. If you choose a subscription:

• Billing cycle: you are charged at the interval you select (for example every 30, 60 or 90 days) at the subscription price shown at checkout.
• Auto-renewal: the subscription renews automatically at the end of each cycle until you cancel.
• Price: each renewal is charged at the then-current subscription price for that product; promotional one-time prices do not automatically apply to renewals.
• How to cancel: email support@velmoki.com with your order number and request cancellation, or use any self-service cancel link in your order confirmation / account email if provided. We process cancellation requests within 2 business days.
• When cancellation takes effect: if we receive your request at least 24 hours before the next renewal charge, that renewal will not be billed. Charges already processed for a cycle that has begun are handled under our refund policy.
• Refunds: unused prepaid subscription cycles may be refunded to your original payment method after we confirm cancellation; opened or shipped items follow the Refund / Return Policy.

Choosing one-time purchase (not checking Subscribe & Save) does not enrol you in auto-renewal.